Refund & Return Policy

Last updated: January 2026

1. Overview

At Edgvance, we strive to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully to understand your rights and obligations.

2. Eligibility for Returns

A return or refund request is eligible only if:
• The product is damaged or defective at the time of delivery
• An incorrect product was delivered
• The product is missing parts or accessories

3. Non-Returnable Items

Returns and refunds are not applicable in the following cases:
• Change of mind or personal preference
• Incorrect address provided by the customer
• Products that have been used, washed, altered, or damaged after delivery
• Digital products or downloadable content (if applicable)

4. Return Request Timeframe

Customers must raise a return or refund request within 48 hours of receiving the product. Requests made after this period may not be accepted.

5. Proof Requirement

To process a return or refund, customers must provide clear images or an unboxing video (without cuts or edits) showing the issue. Requests without proper proof may be rejected.

6. Refund Process

Once your request is received, our team will verify the issue. Upon approval, the refund will be processed to the original payment method used at checkout.

7. Refund Timeline

Approved refunds are processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.

8. Shipping Charges

Shipping charges are non-refundable unless the return is due to an error from our side (such as a damaged or incorrect product).

9. Final Decision

Edgvance reserves the right to approve or deny any return or refund request after verification. Our decision will be final and binding.

10. Contact Us

For any refund or return-related queries, please contact our support team through the official contact details mentioned on our website.